“Do NOT book with Cancún Adventures! They modified this excursion after we arrived- stating we could sail but not swim or snorkel due to high winds. We were guaranteed a refund if we decided not to board the boat. They LIED. Extremely unprofessional and deceptive to the customer. Viator should do better researching the companies they represent. DO NOT BOOK ANY EXCURSION WITH CANCÚN ADVENTURES- BEWARE!”

“Highly recommend booking with STP Caribe. We were given very clear instructions prior to our trip including a helpful video of how to find them after we got off our plane at Cancun Airport. Carlos Serrano text us directly (SMS and WhatsApp) promptly as soon as our flight landed to tell us he was ready once we had our bags. Once we found Carlos we were greeted with a friendly welcome and escorted to our SUV. Juan Daniel our driver was also very friendly and professional and was an amazing host. His driving was smooth and he got us to our resort in less time than anticipated. It was also…”

“Overcrowded, long line outside to get in, assigned seating, only one bathroom - single stall - for everyone.”

“My wife and I visit Mayakoba every year and every year we use this shuttle service and have a wonderful experience. Very accommodating with delays and always communicative when we land. Easy to find, super helpful and friendly. Wonderful service and would recommend!!!”

“The crew were very helpful and attentive. We all had an amazing time. We all would highly recommend to others and would do it again.”

“Be aware that no matter what Viator says this adventure is not in Cancun. It is 53 miles away in Riviera Maya! And they will not pick you up at your hotel even though that is part of the package.”

“Clean and private transfer. Very friendly driver who made sure we got to our location safely. I’d use them again”

“Not worth the extra money. Drinks were average at best but more importantly you can get the same trip on any boat for less money. They say 7 hours but ours was over 9 hours with at least 3 of them on the Isla Mujeres which for us was way to long.”

“Very responsive, patient about multiple flight cancelations and new bookings. Kept up with our schedule and merged us timely.”

“This small family company was great. Did an outstanding job. I love small family companies with small boats. No crowds, takes you where big boats don’t go. The captain and first mate were so friendly. The boat may not be much to look at but it was sturdy and did the job.”

“The show was excellent!!!! It is in a nightclub environment so if that doesn’t appeal to you, you probably won’t enjoy it. Definitely an impressive show.”

“Professional, timely, hospitable, and very welcoming. I would highly recommend this company. You won't be disappointed.”

“This company arrived in a 10 year old SUV that was falling apart at the seams. Halfway through the ride, the vehicle broke down twice. I was very disappointed with this booking. I do not recommend.”

“Beautiful, clean Ferry. Trip to Isla Mujeres was very enjoyable. Crew members were courteous. Highly recommend!”

“Awesome cruise! Unfortunately, I got sick at no fault to the cruise line. I was dehydrated and did not eat. Ivan was attentive to my needs. He was so kind, considerate and compassionate, and it was helpful to have someone of his knowledge at such a difficult and unfortunate time. My family took lots of photos and shared that the music and food were all great! They shared that seeing the sunset was the best. I will make a point to do a repeat on my next visit. Thank you Ivan for your kindness and compassion at such a difficult time. It will never be forgotten.”